The IMI KAM (Key Account Management) Academy delivers in depth training to our force of key account managers globally but it is far more than a training programme. The Academy is a dynamic forum for developing the very best in customer relationships supported by an entrepreneurial, customer-focused culture throughout our organisation. Intensive cross-company courses and moderated discussions enable knowledge, strategy and tactics to be shared. The work of IMI KAM Academy has been supported by a range of external partners, including Cranfield School of Management.