Responses are AI generated and may be incorrect. It is recommended to always check sources. By using our AI Agent you agree to the terms as detailed on our Privacy notice.
Privacy notice
IMI plc, together with other members of the IMI group (“Group”, “IMI”, “we” “us”. “our”), is committed to safeguarding the privacy of your personal information (see section 1 below). This Privacy Notice is issued on behalf of the Group so when we mention “IMI”, “we”, “us” and “our” in this Privacy Notice, we are referring to the relevant company in the Group responsible for processing your personal data. IMI plc is the controller and responsible for www.imiplc.com.
This Privacy Notice contains important information about how we may process (i.e., collect, store, use, delete etc.) your personal information including when you visit IMI websites ( “Sites”) or use an IMI mobile application (“App”); as well as when we interact with you offline or on shared platforms (e.g. when selling / buying products or services, visiting IMI premises or otherwise interacting with us (e.g. at conferences and exhibitions or on online forums such as LinkedIn). This policy also applies to information we may collect about you from third parties and in relation to services to shareholders and shareholdings via our registrar, Equiniti, or otherwise, to maintain the Register of Members and enable trading on the London Stock Exchange.
This Privacy Notice may not cover full details of all processing by IMI Group. IMI candidates/applicants should consider the Candidate Privacy Notice.
Where members of the Group provide different functionality or operate separate websites or mobile applications not contemplated in this Privacy Notice, you should review the local Privacy Notices provided for those services. This may include websites or mobile applications or services aimed to California residents.
In this section, we set out the purposes for which we use and share personal information that we collect. If you are in a country in the European Economic Area (EEA) or in the United Kingdom, in compliance with our obligations under applicable law, we also identify the “legal bases” on which we rely to process the information.
Purpose
Details
Legal Basis
Providing our products and services
We will need your personal information to provide our products and administer our services effectively, including to provide you with information services and products that you have requested (e.g. a catalogue), to create and run your user sales account, to process your order and carry out our obligations arising from any contracts entered into between you and us and to provide support and after-sales services to you, including but not limited to administering return or refund policies. This may include passing your data to third parties such as agents, business partners, group companies, contractors or to our advisors (e.g. legal, financial, business or other advisors).
Contract performance, legitimate interests (to enable us to perform our obligations and provide our products and services to you).
Improving our products and services
We may collect your personal information for improving our products and services including training of AI components, for purposes of internal training, quality control and research and development. This may include passing your personal information to third parties such as business partners, suppliers and/or service providers. Where possible, we will aggregate and/or anonymise your personal information when using for such purposes.
Legitimate interests (to enable us to improve our products and services).
Obtaining feedback
We may occasionally contact you to invite you to provide feedback on our products and services, or to assess your product and services needs as a part of our innovation and research and development practices.
Legitimate interests (to enable us to gather feedback and improve products and services).
Ensuring Site and App content is relevant
We may use your personal information to analyse how you use our Sites and App, and to ensure that the content, services and advertising that we offer are tailored to your needs and interests and to provide you with suggested local distributors who stock products that you are interested in, which may include passing your personal information to third parties such as business partners, suppliers and/or service providers. We may also aggregate and/or anonymise your personal information for such purposes.
Legitimate interests (to allow us to provide you with the content and services on the Sites and App).
Conducting compliance checks and reporting
If you or an entity you are related to seeks to do business with IMI, places an order and/or opens a sales account with us then we will use your personal information for trade screening against international restricted and denied parties lists and as required by applicable law, regulation and best practice at any given time. If false or inaccurate information is provided and fraud is identified or suspected, details may be passed to fraud prevention agencies and may be recorded by us or by them. Information about you may also be included if you make a report, or your information is included by another individual, in a report made via our whistleblowing hotline.
Legal obligations, legitimate interests (to ensure that your organisation falls within our acceptable risk profile and to assist with the prevention of crime and fraud and to protect IMI and its employees). Where this includes special categories of personal information, we will usually rely on substantial public interests (processing for the prevention and detection of fraud/crime), or very rarely where necessary, explicit consent.
Marketing
We may contact you to provide the latest updates and offers, where you have opted-in for such communication. We may market to you by post, e-mail, SMS or over the telephone. Where required by law, we will ask for your consent at the time we collect your data to conduct any of these types of marketing. We will provide an option to unsubscribe or opt-out of further communication on any electronic marketing communication sent to you or you may opt out by contacting us as set out in section 13 below.
Consent where required or legitimate interest where in compliance with applicable law (to keep you updated with news in relation to our products and services).
Facilitating visits to our physical premises
Where you visit one of our physical sites, we may obtain information about you to facilitate your visit and ensure health and safety of all individuals.
Legal obligations, legitimate interests (to ensure that the safety and security of premises).
Monitoring and quality control
For quality control and training purposes, we may monitor or record your calls with us and any "online chat" service (when this is available). When you use any online chat function, we will collect your name, email address and chat logs.
Legal obligations, legal claims, legitimate interests (to ensure the quality of our services).
Allowing you direct interactions
Where we have enabled certain interactive features in our Sites and App such as online chat, you may message a member of our staff so that they can answer your queries and provide information in real time. Online chat functionality may be provided by a third party. When you use online chat, third parties may place cookies on your computer to enable the service to work (please see the respective Sites’ Cookies Notice for further detail). When you message our staff, we and related third parties will process this information which may include information that you have provided.
Legitimate interests (to allow us to provide you with real-time online advice and support).
Understanding your interactions with content
Where we have (a) provided you with certain email content; or (b) you have forwarded such email content to recipient(s), you and that recipient will have been presented with a message box which informs you that your interaction with such content will be analysed and requires you and your recipient(s) to consent to such analysis. Where both you and your recipient(s) consent to such analysis, we will be provided with the name(s) and email address(es) of your recipient(s). We collect this information to better understand who you share our content with and how business decisions are made.
Consent (to enable our use of the tracking technology where legally required),
legitimate interests (to allow us to understand who our content is shared with).
Informing you of changes and updates
We may use your personal information to notify you about changes and updates to our services and products.
Legitimate interests (to notify you about changes to our service); contract performance.
Reorganising our business
In the event that we are (i) subject to negotiations for the sale of our business or part thereof to a third party, (ii) sold to a third party or (iii) undergo a re-organisation, we may need to transfer some or all of your personal information to the relevant third party (or its advisors) as part of any due diligence process for the purpose of analysing any proposed sale or re-organisation. We may also need to transfer your personal information to that re-organised entity or third party after the sale or reorganisation for them to use for the same purposes as set out in this Privacy Notice.
Legitimate interests (to allow us to change our business).
Maintaining a register of members
We may process the personal information of shareholders and their shareholdings to maintain the Register of Members and enable trading on the London Stock Exchange.
Legal obligations.
Protecting interests of IMI and ensuring legal or regulatory compliance
We may process your personal information to prevent fraud, manage risks, investigate whistleblowing reports, and meet, “know-your-customer”, and other compliance laws and to meet legal obligations and regulatory requirements.
Legal obligations, legal claims, legitimate interests (to protect IMI and its employees and to cooperate with law enforcement and regulatory authorities).
We may share information internally and externally as permitted under the applicable laws. Disclosures might be made to third-party service providers, contractors, agents and advisors (e.g. legal, financial, business, or other advisors) and other members of the Group that perform essential business activities (such as technology and logistics providers) for and on behalf of IMI.
Where we provide personal information to service providers, we shall only disclose what is necessary to deliver the specific service, or as required by law. We take reasonable measures to ensure service providers and data processors keep your information secure and oblige them by contract not to use information for their own purposes.
We may disclose your personal information to third parties, the court service and/or regulators or law enforcement agencies in connection with enquiries, proceedings, or investigations by such parties anywhere in the world where compelled or permitted to do so. Where required by law, we will direct any request to disclose information to law enforcement agencies or other third parties to you or notify you before responding.
For purposes of this Privacy Notice, “personal information” refers to any information relating to an identified or identifiable natural person that we maintain in an accessible form.
We may process the following information about you which identifies you (e.g. contact details) or which can be used to identify you (e.g. that can be linked with other information):
Professional or investor information you provide - for example, by subscribing to newsletters, investing in IMI, completing forms, creating a customer account on one of our Sites, and when attending events, webinars, or conferences (including videoconferences) and meetings. This may include your name, address, email address, telephone number, customer number, company details, business card information, video and audio recordings, and details of your employer or companies you are associated with.
Information we obtain about you from third parties or from the public domain for our business purposes and to protect our legal interest - for example, if you engage in business with IMI (e.g. as a supplier, agent, distributor, customer, or client), we may process information to safeguard IMI’s interests and comply with legal obligations. The information that may be processed includes nationality, ethnicity, identity documentation (such as driving licenses and passports), details about transactions, suspected fraud, offenses, suspicious transactions, professional and political information (including being on sanctions lists), and information included in whistleblowing reports that contain personal information.
Information we obtain about you from third parties or from the public domain for our sales and marketing purposes – we may also obtain information about you from event sponsors, or from trade conferences, publications, where you interact with us on social media sites or professional contact sites such as LinkedIn.
Information captured when you visit our physical sites – for example, CCTV footage and visitors’ sign-in information (which may include biometric data where this complies with applicable laws) access information.
Information in correspondence and reports – we may keep a record of correspondence between you and IMI, including images, recordings, and correspondence submitted through website, and any Apps.
Information needed to prevent fraud, manage risks, investigate whistleblowing reports and meet “know-your-customer” and other compliance laws - if you engage in business with IMI (e.g. as a supplier, agent, distributor or customer etc.) we may process information to protect IMI’s interests and comply with legal requirements. The information that may be processed includes nationality and ethnicity, identity documentation, such as driving licences and passports, details about transactions, suspected fraud, offences, suspicious transactions, professional and political information (including being on sanctions lists) and information included in whistleblowing reports that contain your personal information.
Sales, marketing and transactions information – details of quotations, negotiations, transactions carried out through our Sites or through other channels and for the fulfilment of your orders. Where transactions are made on our Sites, we use third-party service providers to process your payments.
Your comments – any personal information you may provide to us via comments on our Sites, on social media sites or while using online chatbot functionality or by using our App.
Survey and feedback information – contact information to request that you complete surveys or provide us feedback, and any responses provided; and
Website and communication usage – details of your visits to the Sites and App and information collected through cookies and other tracking technologies, including but not limited to your IP address (a unique identifier for your computer or other device) and domain name, your browser version and operating system, traffic data, precise or general location data, web logs and other communication data and the resources that you access. For more information on our use of cookies and tracking technologies, please visit our Cookie Notice.
We are a global company based in United Kingdom. Your personal information may be transferred, accessed, processed or stored in countries around the world. Regardless of location, we will, where necessary, put in place appropriate safeguards including during transfer to ensure your information is adequately protected. This may include encryption where possible. We may store the information we collect in the United States or in other countries where we or our service providers have facilities. We may transfer information to countries outside of your country of residence, including the United States, which may have data protection laws and regulations that differ from those in your country. Where local laws regulate transfer of data, such as in UK, Europe and China, we will comply with such requirements.
Any transfers of information originating from within the European Economic Area (EEA), the United Kingdom, and Switzerland to countries outside the EEA, UK, or Switzerland will normally be made on the basis of the model clauses approved by the European Commission for transfers from EU controllers to non-EU controllers, which may be found at the Commission's website at https://ec.europa.eu.
Our retention periods for personal information are based on business needs and applicable legal requirements. We will keep your information for as long as is necessary for the processing purpose(s) for which they were collected and any other permitted linked purpose. For example, we may retain certain transaction details and correspondence until the time limit for claims arising from the transaction has expired, or to comply with regulatory requirements regarding the retention of such data. When we no longer have a purpose for retaining your personal information, we will destroy it and take commercially reasonable measures to make sure that the information is irrecoverable and irreproducible.
For detailed information on the cookies we use on imiplc.com please see Cookie Policy. Where required by law, you will be provided the option to reject or accept cookies that are not strictly necessary. Other Sites may use additional cookies. Where this occurs, specific information and additional options to reject or accept cookies, that are not strictly necessary, shall be provided on these Sites.
Our Sites may contain links to third-party sites which we do not operate or endorse. These websites may use cookies and collect your personal information in accordance with their own privacy policies. This Privacy Notice does not apply to third-party websites, and we are not responsible or liable for third-party websites, their policies, or their processing of your personal information.
We take appropriate physical, electronic and procedural measures to protect the personal information. However, no data transmission over the internet or Sites can be guaranteed to be secure from intrusion and cannot guarantee absolute security.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site or Apps, you are responsible for keeping this password confidential, and complying with any other security procedures that we notify you of. Please do not share a password with anyone.
When you are on any third-party website that asks you for confidential information, you should check that the third party is a trusted source and if the information being transmitted is encrypted to increase the security of your information. Keep in mind that there is no such thing as perfect security.
Depending on the jurisdiction in which you are located, you have certain rights with respect to your personal information. If you wish to exercise your legal rights, please contact us as set out in section 13 below. We will process your request in accordance with any applicable legal requirements.
Individuals have the right to ask us not to process personal information for direct marketing purposes. Where legally required, we will inform you if we intend to use your personal information for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by not checking certain boxes on the forms we use to collect your personal information. You can also exercise the right at any time by contacting us as set out in section 13 below.
We will use reasonable endeavours to ensure that your personal information is accurate. To assist us with this, please notify us of any changes to the personal information that you have provided to us by contacting us as set out in section 13 below.
Many laws provide specific rights to individuals, including countries in EEA UK, Switzerland, Mexico, Brazil, South Korea, Japan, China, Singapore, Australia and California, USA. California residents please see the applicable California Privacy Supplement for further details about your rights.
Depending on the specific laws that apply you may have the right to request that we:
provide you with further details on the use we make of your personal information, including about types of entities to whom data is disclosed;
provide you with a copy of personal information that you have provided to us;
update any inaccuracies in the personal information we hold (please see section 11 above);
delete any personal information that we no longer have a lawful ground to use;
(where processing is based on consent), stop particular processing where you withdraw your consent (see above for marketing). Please note that if you withdraw your consent, we may not be able to provide a particular service or content to you;
transmit certain personal information (that you have provided to us) to a third party electronically;
erase personal data following withdrawal of consent;
anonymize or restrict / eliminate unnecessary, excessive or illegal personal data; and
review any decision based solely on automated processing, including profiling, which affects your interests and to require information about the criteria and the processes.
You may also be able to object to any processing based on legitimate interests’ ground unless our reasons for undertaking that processing outweigh any prejudice to your data protection rights and restrict how we use your information whilst a complaint is being investigated.
If you exercise any of these rights, we will check your entitlement, and respond in most cases within a month or as required by law.
Where required by local law IMI has nominated country Data Protection Officers. To exercise your rights regarding your personal information, or to contact a Data Protection Officer, or if you have questions, please email us at [email protected] or Data Privacy c/o Legal & Compliance Department, IMI plc Lakeside Solihull Parkway Birmingham Business Park Birmingham B37 7XZ.
When you contact us, please indicate in which country and/or state you reside. Please provide as much information as possible to allow us to understand and evaluate your request so that we can substantively respond to you. In some cases, we may need to verify your identity.
Data protection complaints
If you have a concern about how IMI has used your personal information, you have the right to make a data protection complaint to us. To do so, please email [email protected]. We will acknowledge receipt of your complaint within thirty (30) days. We will investigate your complaint without undue delay, keep you informed of progress, and provide you with a written outcome explaining the steps we have taken and the reasons for our conclusions.
If you remain unhappy with our response, you may ask us to review our decision.
You also have the right to complain to the data protection regulator in the country in which you are based at any time - you do not need to wait for IMI to complete its investigation first:
We may update this Privacy Notice at any time and will include the last updated date and we encourage you to review this Privacy Notice from time to time. Where required by law, we will notify you of changes.
This Privacy Notice was last updated in June 2026.
AI Agent
Our AI Agent is a custom-built solution that is trained only the information we provide it. It can be used to provide instant answers, analyse reports and insights, and help to navigate our website and content, but it is not a substitute for a professional. As such, there is the possibility AI generated responses may be incorrect and it is recommended to always check sources.
YOU HEREBY AGREE THAT YOUR USE OF THIS WEBSITE AND ANY SUBJECT MATTER ASSOCIATED WITH IT IS SUBJECT TO THE EXCLUSIVE JURISDICTION OF ENGLISH LAW AND YOU SHALL HOLD US HARMLESS FROM ANY AND ALL LIABILITY ARISING FROM YOU ACCESSING AI-GENERATED CONTENT.
THE CONTENT PROVIDED ON THIS WEBSITE IS FOR INFORMATIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE FINANCIAL OR INVESTMENT ADVICE, A RECOMMENDATION, OR A FINANCIAL PROMOTION UNDER ENGLISH LAW. NOTHING ON THIS WEBSITE SHOULD BE INTERPRETED AS AN OFFER, INVITATION, OR SOLICITATION TO MAKE INVESTMENTS OR CONDUCT ANY FINANCIAL TRANSACTIONS. BY ACCESSING THIS SECTION OF OUR WEBSITE YOU CONFIRM THAT YOU ARE NOT RESTRICTED FROM DOING SO UNDER THE LAWS OF YOUR JURISDICTION, AND THAT AI-GENERATED ANSWERS CANNOT BE DEEMED TO BE A FINANCIAL PROMOTION IN YOUR JURISDICTION, AND YOU SHALL HOLD US HARMLESS FROM ANY LIABILITY ARISING FROM YOUR USE OF THIS WEBSITE.
AI-GENERATED CONTENT IS INHERENTLY UNRELIABLE: WE MAKE NO GUARANTEES REGARDING THE COMPLETENESS, ACCURACY, OR RELIABILITY OF THE CONTENT. ANY ACTION TAKEN BASED ON INFORMATION FROM THIS WEBSITE IS STRICTLY AT YOUR OWN RISK. USERS MUST SEEK ADVICE FROM A QUALIFIED FINANCIAL PROFESSIONAL BEFORE MAKING ANY FINANCIAL DECISIONS.
These terms and conditions of use explain how you may use this AI Agent and any of its content. These Terms apply between IMI plc (we, us or our) and you, the person accessing or using the agent (you or your).
You should read these Terms carefully before using the Agent. By using the agent or otherwise indicating your consent, you agree to be bound by these Terms. If you do not agree with any of these Terms, you should stop using the Agent immediately.
The Agent is provided by us to you free of charge for information purposes only.
If you would like these Terms in another format (for example: audio, large print, braille), please contact us using the contact details set out here.
The Agent is for your personal and non-commercial use only.
The Agent is a digital tool that combines artificial intelligence with content from IMI’s website only to surface relevant information based on the information that you input. The information displayed by the Agent is generated using data that has been added to our website only.
The Agent does not offer or provide financial or investor advice. If you require any financial or investor advice, please consult relevant professionals for further help.
We make no promise that the Agent is appropriate or available for use in locations outside of the UK. If you choose to access the Agent from locations outside the UK, you acknowledge you do so at your own risk and are responsible for compliance with local laws where they apply.
We try to make the Agent as accessible as possible. If you have any difficulties using the Agent, please contact us using the contact details here or use the website accessibility tools available.
As a condition of your use of the Agent, you agree not to:
misuse or attack our Agent by introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack), or
attempt to gain unauthorised access to our Agent, the server on which our Agent is stored or any server, computer or database connected to our Agent, or
deliberately attempt to prompt the Agent into generating responses which may be offensive and cause harm or reputational damage to us.
We may prevent or suspend your access to the Agent if you do not comply with these Terms or any applicable law.
This Agent is powered by third party AI technology. Whilst all reasonable endeavours have been made to ensure responses are relevant and free from bias, in exceptional cases some responses generated may be unreliable or offensive to some users. If you have any concerns, please get in touch with us.
We reserve the right to delete access to the Agent where it is being used in an inappropriate manner or in breach of these Terms.
We will use reasonable efforts to identify and remove any content that is inappropriate, defamatory or infringes intellectual property rights when we are notified, but we cannot be responsible if you have failed to provide us with the relevant information.
If you believe that any content which is distributed or published by the Agent is inappropriate, defamatory or infringing any intellectual property rights, please get in touch with us.
The AI Agent is designed for general queries only. Please do not include any personal data (for example, names, email addresses, phone numbers, employee IDs, or any other information that could identify you).
Information submitted to the AI Agent is used only in an aggregated form for statistical and service-improvement purposes.
The AI Agent is available only if you have consented to statistical tracking via our cookie banner.
The intellectual property rights in the Agent and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the Agent (Content) are owned by us and our licensors.
We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.
Nothing in these Terms grants you any legal rights in the Agent or the Content other than as necessary for you to access it. You agree not to adjust, try to circumvent or delete any notices contained on the Agent or the Content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the Site or the Content.
Our trade marks and other trade marks and trade names may also be used on the Agent or in the Content. Use by you of any trade marks within the Agent or in the Content is strictly prohibited unless you have our prior written permission.
While we try to make sure that the Agent is secure, we do not actively monitor or check whether information supplied to us through the Agent is confidential, commercially sensitive or valuable.
Other than any personal information which will be dealt with in accordance with our Privacy Policy, we do not guarantee that information supplied to us through the Agent will be kept confidential and we may use it on an unrestricted and free-of-charge basis as we reasonably see fit.
We try to make sure that the Agent is accurate, up-to-date and free from bugs, but we cannot promise that it will be. Any reliance that you may place on the information on the Agent is at your own risk.
We may suspend or terminate access or operation of the Agent at any time as we see fit.
Any content is provided for your general information purposes only and to inform you about us, website available business information, and news and insights. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes. You should always use your own independent judgment when using our website and its content.
While we try to make sure that the Agent is available for your use, we do not promise that the Agent will be available at all times or that your use of the website will be uninterrupted.
We are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control.
No changes to these Terms are valid or have any effect unless agreed by us in writing.
We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Agent and by continuing to use and access the Agent following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.
