IMI plc

At IMI, we’re not just creating solutions; we’re building careers. So, unlock your potential: do work that matters, grow with us, and be part of a team shaping tomorrow.

Here, you can make a real difference – solving complex engineering challenges that make industries smarter, safer and more sustainable. From the energy that powers homes to the systems that keep the world moving, you’ll help create solutions the world depends on.

But it’s not just about the work – it’s about how you grow. We encourage curiosity, make learning part of everyday life, and give you real opportunities to build new skills and move your career forward.

We believe in nurturing your wellbeing, too, with strong benefits and flexible policies that help you succeed. At IMI, you’ll find a supportive, collaborative and inclusive environment where you can truly thrive.

Position Summary

 The Customer Care Specialist is responsible for providing high-quality support to customers and the sales organization throughout the entire order-to-delivery and post-sales process. The role acts as the main point of contact for customers, ensuring timely order management, effective communication, issue resolution, and a positive customer experience. The position also supports commercial activities, customer claims management and warranty cases.

Key Responsibilities

• Provide assistance and support to the sales team in managing customer accounts and commercial projects.
• Monitor order progress and proactively communicate status updates to customers and internal stakeholders.
• Maintain and update customer-specific price lists and commercial conditions within the ERP system (JDE).
• Collaborate closely with Logistics, Planning, and Production teams to coordinate order fulfillment and delivery schedules.
• Monitor customer payments and credit limits in cooperation with the Finance department.
• Manage day-to-day customer relationships, including inquiries related to products, pricing, deliveries, specifications, catalog updates, and new business opportunities.
• Handle customer complaints and claims, ensuring timely registration, investigation, follow-up, and resolution.
• Manage customer cases through the Customer Care platform and other company systems.
• Coordinate warranty claims.
• Support the Quality department in the management of non-conformities, including documentation collection, sample requests, and closure of corrective actions.
• Maintain accurate customer records and documentation within company systems.
• Identify customer concerns and escalate critical issues when necessary to ensure customer satisfaction.
• Contribute to continuous improvement initiatives aimed at enhancing customer service processes and customer experience.
• Office management

Qualifications and Skills

• Bachelor's degree in Business Administration, Economics, or at least secondary education.
• Previous experience in Customer Service, Customer Care, Sales Administration, or Order Management.
• Experience working with ERP systems (JDE, Salesforce experience is an advantage).
• Strong customer orientation and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office applications.
• Hungarian – Native.
• English – B2 level.

Health & Safety

The physical demands described within the Key Duties & Responsibilities section of this job description are required to perform the essential functions of this position.  Reasonable accommodations may be made for individuals with disabilities. 

Health, Safety, and Environmental Duties – At IMI we are all personally committed to protecting our people, minimizing our impact to the environment, the communities we operate in and our company. All members of our workforce have the duty to ensure the health, safety and welfare of themselves, others, and the environment. Every employee is expected to follow all HSE operating procedures, also to challenge any observed behaviours or unsafe acts.

Code of Ethics

IMI expects the highest ethical standards in all business dealings — with customers, suppliers, advisors, employees, and authorities — in line with our Code of Conduct.

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