Our customers purchase some of the most highly engineered products in the world which need to operate in extreme conditions, safeguarding their critical assets.
With COVID-19 travel restrictions, it was not possible to send Field Service Engineers to customer sites, and witness inspection testing at our sites was also not possible.
IMI Critical Engineering responded with 'Critical Connect' – a system that allows remote access with audio and video, connecting our experts in one country to our field service engineers in another, or to our customers’ engineers.
This helped our customers through servicing and commissioning and kept key infrastructure operational throughout the lockdowns.
