Innovation grounded in close customer partnerships

Solving the toughest industry challenges starts with one thing: partnership.

Even when we sell individual products, they’re rarely off-the-shelf. Most of what we deliver is customised – tailored to the specific needs of each customer and application, at speed and scale.

Our partnership approach breaks through problems and reduces complexity. We don’t invent in isolation – we collaborate with our customers. We listen closely and we think differently, creating space for diverse minds to innovate. And with approximately 45% of our sales generated through tailored aftermarket support – this approach is creating long term value.

Expert partnership in action

A European train operator was looking for a partner who could offer a combination of precise, reliable technology, proven experience in the rail industry, and expert technical support. Our IMI Norgren Adsorbent Media Tube (AMT) dryer system provided the solution – a fit-and-forget technology designed to last over ten years, outperforming conventional desiccant dryers.

But true partnership goes beyond the product. Listening to the customer’s needs, our engineers developed a bespoke dew point sensor to monitor performance and provide early alerts if conditions dropped below optimum levels. Once installed, our teams worked side by side with the customer, gathering feedback, monitoring results, and building trust.

After three years, the operator extended installation across its entire fleet. Nearly a decade on, we continue to support them with aftermarket services and expert technical input.

Delivering outcomes that create impact

This partnership is just one example of how our collaborative approach delivers more than technology. By combining innovation with deep customer understanding, and sustaining that relationship with aftermarket support, we create long-term value.