Overview
Delivering sustainable solutions to our customers is a crucial element of our growth strategy. By prioritising innovation in new products and continuously improving our existing portfolio, we are able to provide high-quality solutions that effectively address our customers’ challenges.
Key 2025 priorities
– Focus on material selection to improve performance and reduce our environmental impact
– Further EPD and Life Cycle Analysis for our products, thus demonstrating to our customers our environmental credentials
Collaborative design and impact assessment
We work closely with our customers from the early design phase to understand the impact of our new products. This collaboration helps us develop strategies to improve performance and efficiency before production begins. By optimising product performance and minimizing environmental impact, we reduce waste and lower greenhouse gas emissions. Our innovative product designs also enhance end-of-life recycling, contributing to the circular economy.
Sustainability and customer satisfaction
We continuously enhance our product sustainability assessment process using tools like lifecycle analysis. Customer satisfaction is key, and we use tools such as Net Promoter Score (NPS) to ensure our products meet or exceed expectations. In the Process Automation sector, we collaborate with Engineering, Procurement, and Construction companies (EPCs), licensors, and end-users to tailor our solutions to their needs.
Operational excellence
Our goal is to deliver products on time with industry-leading quality while minimising environmental impact. We consider carbon emissions in new product sourcing and maintain high standards through lean manufacturing processes. 96% of our manufacturing locations are ISO9001 Quality Management certified. We involve employees in driving improvements in quality, lead time reduction, raw material usage, and more, using lean methodology and continuous improvement tools.
Product stewardship
In the Transport sector, we follow Advanced Product Quality Planning (APQP) procedures and integrate sustainability tools into our processes. We design products to meet high standards and ensure long lifespans, minimising environmental impact. Our careful material selection ensures products like valve bodies are durable and sustainable.
Supply chain management
Our supply chain sustainability covers our entire operational footprint. We include sustainability and compliance criteria in our engineering process and ensure our suppliers share our ethical values. We work with suppliers to responsibly source conflict minerals and enhance our greenhouse gas monitoring capabilities (Scope 3). We collaborate with suppliers to reduce the carbon footprint of our products and support our customers' sustainability commitments.
Please click here to view our policies
IMI in Action
A spotlight on TWTG
Over the past six years, we have delivered value through six strategic, bolt-on acquisitions. The latest, TWTG, a Rotterdam-based innovator in wireless sensor technology, joined our Process Automation team in October 2024.
Creating impact with energy saving Climate Control solutions
With cutting-edge engineering expertise and solutions in hydronic balancing, pressurisation, water quality management, and thermostatic control, our Climate Control technologies not only optimise heating and cooling systems for commercial and residential buildings but also deliver measurable cost savings and sustainability benefits.
Nurturing female talent: our commitment to growth and innovation
Our investment in continuous training and development underpins the excellence in our know-how, customer service, and the innovation that drives our growth.